SharkNinja Phone Numbers and Emails

Toll-Free Number:

  • (800) 361-4639

SharkNinja Email:

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Contact Information

SharkNinja Website:

SharkNinja Help Center:

Corporate Office Address:

SharkNinja
89 A Street , Suite 100,
Needham, Massachusetts 02494
United States

SharkNinja Customer Service Reviews

1.6 / 5
Poor
Cheryl J Pjg
Battery replacement

Brand new shark Ninja and battery doesnt work from day 1. Called customer service and waited over two weeks to have them mail me one.

Called again and they said they dont have one. Poor service and representative was useless.

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Guest-5590694
Order vacuum and carpet cleaner plus accessor i

I like to know who Im talking to on the phone and I most of the time I ask for their name. I called 10 different phone numbers some were referred to me so I could order the CarpetXpert true pet package with pet tool and stain striker solution, when I called 1-48*-***-**** number which was referred to me by a representative named Rayann I listened to a recorded message explaining how wonderful the carpetXpert was.

I was hoping to make a purchase but at the end of the recording the person said call the number or go online, I didnt have a number to call and I didnt initially go online because I couldnt locate the additional carpet cleaning solutions or additional odor pods for the pet vacuum that purchased. I called 1-833-**** and talked to a helpful lady who was able to place an order for the pet vacuum. At that time I asked if she could also add the carpetXpert cleaner to the order, she explained that she could not access the carpet cleaner or any accessories that I wanted to add to my order for the vacuum or the carpet cleaner. She referred me to the customer service number who could help me with the cleaner and the accessories, so I called 1-80*-***-**** which was no help.

I called that number again hoping to talk to another representative that knew a way to open another invoice and order the cleaner and additional items but no luck. I called 185*-***-****, 800-581-**** and 800-361-**** which also no luck. A lady named Chris referred to the number 855-427-**** which I called three times and talked to different representatives, I dont remember which number I called but I talked to a lady named Caitlin who was super helpful, she located all of the items that I wanted as we were to the point where I was going to give her my credit card information the phone disconnected, I dont know if it was my phone or her phone but I was becoming frustrated with the fact that when I called the number again and was greeted by another representative who started that didnt know a person named Caitlin. I talked to Edward, Eileen who was very unfriendly and Ron at 1-80*-***-**** which was also a dead end.

So I went to the internet page for the Shark products and ordered the items that I had hoped to purchase but the odor pods for the vacuum were out of stock which is the same for the carpet cleaning solutions. I have a 2story home and for some reason I ended up with 2 vacuums on my order form, at first I thought how did that happen but decided that an upstairs vacuum and a downstairs vacuum would be nice. My recommendation for your great company would be to first make a directory of all the representatives so they can be located if a call drops or if a customer wants to call back and be able to talk to the person they are comfortable with, Second I am confused by the fact that a representative that I am comfortable working with is not able to fill my order because they dont know how to resource the other items that I want to purchase. To be honest I came very close to giving up on the carpetXpert because I couldnt find anyone to answer my questions and concerns but I persevered and used the Shark site.

I dont think the employees are the problem, it seemed like they were trying to help me but were frustrated with the way the Shark system is setup. They should be able to help a customer from start to finish because like I said its great to complete an order with the representative that you start with and trust.

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Rowland B Rrm
Poor product and Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

Poor design and materials on the folding arm of our duoclean, it broke in less than a year of normal use. Poor customer service as they reluctantly offered to replace but haven't done so and are now ignoring us.

I expect better at this price range and never had these kinds of issues with Dyson...

AVOID! - Ticket#1460****

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Guest-5275417
Replacement part for nutra ninja pro bl494 30s

My experience with customer service rep was great however when my part arrived it was the wrong cover. I had given him the product number off the bottom on my blender.

It was a cover for a 40 oz container. And my cover that came is for a miniature blender. No instructions on how to return do to it being the wrong cover.

Extremely unhappy right now. Please help me???

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How Good is SharkNinja's Customer Service?

Jourdyn Okg
Jourdyn Okg
Feels Disappointed | Mar 24, 2024

Not great this time issue wasn't fixed ..the phone service was horrible and the video calls wasn't great after all that I was told to call back in a hr. Which I didn't have the time to do..2 hrs to fix a issue doesn't work for me when I have a 60 hr job and 3 kids.

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Cheryl J Pjg
Cheryl J Pjg
Feels Disappointed | Mar 08, 2024

Useless. Did not listen to my concerns. Was not any help at all.

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Denetta Qfu
Denetta Qfu
Feels Satisfied | Feb 04, 2024

I had very difficult time trying to order a carpetXpert and some additional items for the carpet cleaner and the pet vacuum. I finally went to the Shark website and ordered the carpet cleaner and the other items. I wanted to talk to a representative regarding questions that I had about the carpet cleaner but after calling 8 different phone numbers that were given to me by the 6 representatives. I spent over an hour on the phone to make the purchase with no help from Sharks ridiculous system, when I placed an order for the vacuum and wanted to add a couple of accessories the representative said that she was unable to access anything else and when I wanted to add the carpet cleaner to the order she said that I had to call customer service because she couldn’t add any thing else.

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Marielle Zcq
Marielle Zcq
Feels Neutral | Dec 19, 2023

My front roller does not work, I wanted some trouble shooting help to get that roller working and couldn't get any help. This is my 3rd shark and really like these products

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Alexie Vnt
Alexie Vnt
Feels Satisfied | Oct 20, 2023

I had the best customer service representative. I can’t member his name but he was so patient and so professional and he really helped me out a lot and so did his boss , thank you very much

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Kamori Uas
Kamori Uas
Feels Satisfied | Oct 03, 2023

Great service

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Summary of SharkNinja Customer Service Calls

858 TOTAL
CALLS
03:34 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SharkNinja?

Product/ Service Question:

  • “Vacuums not working”
  • “Product return”
  • “For over a year been trying to get my two broken robot vacmops from same batch replaced. This company plays games with you. I have done video calls finally got returned labels &I have sent them back the items. Now they canceled my replacement orders”

Return/ Replace Question:

  • “Replacement Vacumn”
  • “Battery replacement”
  • “Replacement parts”

Shipping and Delivery Question:

  • “Missing items from my order”
  • “Didn't receive roller brush”
  • “Wrong item sent”

Payments and Charges Question:

  • “Fraudulent charges”
  • “Charge complaint”
  • “Billing problem payment did not go threw”

Request for Information Question:

  • “Checking on a return”
  • “How much does this cost”
  • “About my order”

Refund Question:

  • “Refund”
  • “Refund on a return that was not received”
  • “Didn’t want to refund shipping charges items never Delivered”

Cards Question:

  • “New card number”
  • “Update credit card”
  • Stealing money out of my card

Account Question:

  • “You took out money from my account”
  • “It keeps telling me incorrect password”
  • “Undate. Account information”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancel”
  • “I need to cancel my order”

Staff Question:

  • “Customer service”
  • “Horrible customer service. The person at customer service does not know the product and moves you to a team that is supposed to call you back next day. Does not happen. What kind of company is this?? Sucks”
  • “No service from customer service”

Website/ Application Question:

  • “To place an order. Having difficulty with your site”

Other Question:

  • “Where's my order”
  • “Over charging”
  • “Part”

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