Contact SharkNinja Customer Service
SharkNinja Phone Numbers and Emails
Toll-Free Number:
-
(800) 361-4639
SharkNinja Email:
Media
PR Inquiries
Contact Information
SharkNinja Website:
SharkNinja Help Center:
Corporate Office Address:
SharkNinja
89 A Street , Suite 100,
Needham,
Massachusetts
02494
United States
How Good is SharkNinja's Customer Service?
Summary of SharkNinja Customer Service Calls
858
TOTAL
CALLS
CALLS
03:34
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SharkNinja?
Product/ Service Question:
- “Vacuums not working”
- “Product return”
- “For over a year been trying to get my two broken robot vacmops from same batch replaced. This company plays games with you. I have done video calls finally got returned labels &I have sent them back the items. Now they canceled my replacement orders”
Return/ Replace Question:
- “Replacement Vacumn”
- “Battery replacement”
- “Replacement parts”
Shipping and Delivery Question:
- “Missing items from my order”
- “Didn't receive roller brush”
- “Wrong item sent”
Payments and Charges Question:
- “Fraudulent charges”
- “Charge complaint”
- “Billing problem payment did not go threw”
Request for Information Question:
- “Checking on a return”
- “How much does this cost”
- “About my order”
Refund Question:
- “Refund”
- “Refund on a return that was not received”
- “Didn’t want to refund shipping charges items never Delivered”
Cards Question:
- “New card number”
- “Update credit card”
- Stealing money out of my card
Account Question:
- “You took out money from my account”
- “It keeps telling me incorrect password”
- “Undate. Account information”
Activation/ Cancellation Question:
- “Cancel my order”
- “Cancel”
- “I need to cancel my order”
Staff Question:
- “Customer service”
- “Horrible customer service. The person at customer service does not know the product and moves you to a team that is supposed to call you back next day. Does not happen. What kind of company is this?? Sucks”
- “No service from customer service”
Website/ Application Question:
- “To place an order. Having difficulty with your site”
Other Question:
- “Where's my order”
- “Over charging”
- “Part”
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SharkNinja