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Sharkninja - Awful customer service

I ordered 2 parts and 1 hour later contacted them and said i had wrong model number and needed to cancel and reorder. Their response was it was Too late! So they will process and send it to me, for me to return! I will return but will never re order from them.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1294180
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Sharkninja - Perfect service

The rep was very knowledgeable and professional
#1292654
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Sharkninja - Refund

I was charged 13.70 for my order that i which was sent to a wrong address so i never recieved it. I was never refunded. i called today 6/8/2018 for my refund and i was only refunded 8.71. I want my full refund!
#1275727
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first when i ordered my product over the phone they told me the shipping was 7$ i said fine they would be charging my card. the product arrived then my card was charged 25$ more i called they told me that hawaii gets charged a 25$ upgrade i said i was not told that...
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1.0
I didn't like
  • Whole customer service
#1250331
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I purchased the cordless ion flex 2x by phone yesterday. I was unable to process everything that was said. I was not able to read or see any of what was offered. I waited until this morning when i tried to phone customer service. all i been able to reach is a sales...
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#1239175
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As I come upon the one year warranty all the pieces are falling apart. Got the blender under warranty days b4 it was up and now other pieces are falling apart and they’ll do nothing. Don’t buy invest in quality. The products begin falling apart and you can replace at...
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1.8
#1225392
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I would like to share a positive experience with SharkNinja. I own a 3 year old Shark Rocket vacuum cleaner and was upset to see that the flex-hose inside the motor head had split. By calling the customer support center, I was greeted by a knowledgeable representative...
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4.0
#1209678
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Purchased Ninja blender. Used it for several months then put away. When I took it out to use again, product will not work. Now it is aboutv5 weeks out of warranty. Called Cust Serv - sorry u are out warranty. Emailed Cust svce - about 12x back and forth. They will sell...
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1.7
#1199594
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I bought a Shark Navigator about a year ago. I loved it immediately. It was the best. When the belt got loose I called customer support. They sent me a new bottom attachment. It still didn't work so I called them again and we thought it was the battery. After a new...
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#1090027
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Contact Sharkninja

Mailing Address:
SharkNinja Operating LLC
89 A Street Suite 100
Needham, Massachusetts 02494
United States
Phone:
(800) 361-4639
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Sharkninja Products and Services

Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Sharkninja - Shark Product Quality & Reliability - Shark Floor Steamers
Dear Mr. Mark Rosen (aka Mark Rosenzweig) I’m writing to you today after I saw you purport on a Shark television commercial this past holiday season that Shark products are superior products and how you stand behind them. I felt very compelled to write you since I had...
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1.5
#999624
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