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SharkNinja remains in operations in Russia despite the Russia-Ukraine war. Source: Leave Russia
SharkNinja

SharkNinja

www.sharkninja.com
What is your customer experience with SharkNinja?

SharkNinja Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • SharkNinja has 2.3 star rating based on 157 customer reviews. Consumers are mostly dissatisfied.

  • 42% of users would likely recommend SharkNinja to a friend or colleague.

  • Rating Distribution
  • Pros: Good product, Vacuum, Great suction and filtration.
    Cons: Terrible customer service, Poor service, Being charged for shipping of the replacement unit.

View full overview ›

Media from reviews

SharkNinja - Terrible customer service (Product is junk)
SharkNinja - Replaced one stand with a cheaper oneSharkNinja - Replaced one stand with a cheaper one - Image 2SharkNinja - Machine does not workSharkNinja - Apparent defect causes food to leak into baseSharkNinja - Apparent defect causes food to leak into base - Image 2SharkNinja - Apparent defect causes food to leak into base - Image 3
View all media ›

Top SharkNinja Reviews

Positive Review

"Excellent customer service"

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Our 4.5 year old shark vacuum stopped working. I called shark cs. A wonderful person named Akilah diagnosed the issue, determined the unit irreparable and had...

Critical Review

"Customer service is horrible. I have a shark mop an vac an I am on my third one they just want to get you off the phone .The machines are not built with any quality an dont last even a year"

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Model RV2610WZUS This is my 3rd one in three years Trouble pumping from reservoir No communication Can't charge. On the phone for hours all they do send out...

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customer service customer service shark replacement response vacuum customer care account charge
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Jashon Fpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Terrible customer service (Product is junk)

SharkNinja - Terrible customer service (Product is junk)

The customer service is terrible. I talked to five people about my issue, and everyone gave me a different answer.

The equipment that theyre selling is awful. Shark PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base This is the worst Robo vac ever made.

Navigation is terrible battery. Life is horrible and constantly gets stuck in areas you told it not to go in.

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User's recommendation: if I could give it zero stars, I would

Blake P Dsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inferior Product Quality & Disappointing Customer Care

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After experiencing multiple failed pitchers on a Ninja blender we purchased only about 2+ yrs ago (2023), I attempted to get some product support from their customer care team to have a replacement pitcher supplied to us - given the repetitive failures. Sadly, no special consideration was given.

Firstly, the product quality is inferior - under normal (light even) usage - 3 pitchers failing in under 3 years is surprising, to say the least.

(all replaced with cost and hassle). Secondly, after explaining the circumstances to customer care and even escalating the matter to a supervisor - I only received the standard policy response - no special consideration was given to my experience with the quality issues and inconvenience in having to order replacement products.

View full review
Loss:
$55

Preferred solution: A replacement blender pitcher (3rd one) after multiple prior failures - sent at no cost.

User's recommendation: Chose Another Brand ! Inferior Product Quality & Disappointing Customer Care !

Anonymous
map-marker Chicago, Illinois

Customer service is horrible. I have a shark mop an vac an I am on my third one they just want to get you off the phone .The machines are not built with any quality an dont last even a year

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Model RV2610WZUS

This is my 3rd one in three years

Trouble pumping from reservoir

No communication

Can't charge.

On the phone for hours all they do send out parts or charge you for upgrade machine. There is no quality an no remedy for my own time . I learned my lesson no more sharks.

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User's recommendation: Dont buy unless you like sitting on phones with customer service an broken machine

Patrick R Hvg

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Verified Reviewer

Excellent customer service

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Our 4.5 year old shark vacuum stopped working. I called shark cs.

A wonderful person named Akilah diagnosed the issue, determined the unit irreparable and had a new replacement vacuum shipped out via FedEx that evening! One of the BEST customer service experiences I have EVER had!!

View full review
Pros:
  • Great customer service
  • Great product

User's recommendation: Buy Shark products and register them with shark

RC D Rzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replaced one stand with a cheaper one

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SharkNinja - Replaced one stand with a cheaper one
SharkNinja - Replaced one stand with a cheaper one - Image 2

I ordered the Ninja XSKSTAND for the XL Ninja Grill/Smoker. The cost was $132.35 + tax.

The box arrived smashed and the stand broken. I called and the stand was replaced with an $88 stand.

The box was also smashed in. I called and was asked to send photos of the box.

View full review
Loss:
$44
Pros:
  • Grill is made well
Cons:
  • Had to speak to many people for customer service

Preferred solution: An accessory for the cheaper stand they sent as a replacement for the more expensive stand.

User's recommendation: DON'T ACCEPT THE BROKEN BOX FROM THE SHIPPER

Jennifer M Epv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Machine does not work

SharkNinja - Machine does not work
Contains 1 confidential file for company representatives

The machine bought two months ago won't work, and it won't charge. I've tried several times to charge it. Don't buy.

View full review
Loss:
$220

Preferred solution: Full refund

User's recommendation: Don't buy it

Janita Prm
map-marker Saint George, Utah

It does not work as much as it does

I have had numerous issues with using my shark, usually on the techology end. my ability to communicate with it has been difficult.

I have been shut out of my account several times. it is necessary to get online or call too much.

I don't know where to get replacement brushes. I would not buy another one.

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Resolved
Andrew C Ckj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Croydon, Croydon

Resolved: No response from Service possibly dangerous fault

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Contains 1 confidential file for company representatives
Updated by user Jul 04, 2024

Company fixed the issue and I have been provided with apology. Ninja finally contacted me and advised the fault meant the product was unsafe to use.

As it was 18 months old (i.e.

6 months past guarantee) they offered, and I accepted and discount on another product. So, not overly happy that such a product should fail so soon, it was a pragmatic settlement.We did use the discount and hope the replacement lasts longer.

Original review Jun 19, 2024

Damaged pressure lid. Bought a replacement from Ninja website.

Pressure release valve didn't seem to work as the original. Asked Customer Service, twice. No response.

Possible danger from pressure cooking and/or escaping steam. Just want expert advice to avoid throwing away nearly new kit.

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User's recommendation: Remember when choosing, I've had no customer service from this Company

David R Tie

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Verified Reviewer
| map-marker Waterford Township, Michigan

Won't buy ninja again

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Amazon refered me to this site in hopes ninja would respond to a coffee brewer only lasting a month. No response from Ninja and I'm really disappointed to say the least. My first and last purchase from this company...

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Preferred solution: Would like a replacement

Maanya Fpo

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Verified Reviewer
| map-marker Dayton, Ohio

Vacuum does not work as well as it did when I purchased it in January

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I purchased the pretty care cordless vacuum in January of this year. The vacuum works for wood floors, but it does not work on my carpet. When I purchased it, it worked well on a regular floor runner, but it does not clean my shack carpet.

View full review

User's recommendation: Be sure you are able to exchange your vacuum if it does not work Six months or longer after purchase date. A vacuum is a product that should last longer than a year.

Janice G Smu

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Verified Reviewer

Check my remaining balance

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The expiration date and security code will soon change on the card I have on file. I want to know the remaining balance on the account that I'm currently paying on.

My current card will continue to work until I receive the new one.

Please let me know what my balance is. I have forgotten how many months it will be automatically charged to my credit card.

View full review
Pros:
  • Excellent vacuum

Preferred solution: I want to know my remaining balance.

User's recommendation: Highly recommended

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Middleburg, Florida

Excellent communication very polit and professional

Contains 10 confidential files for company representatives

Need a new devise robbing

Mine is new but never used

Broken cant be charge robbo

Vacuum its was tested video

With the sale person.

View full review

User's recommendation: Exchange

Christopher R Nir

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Verified Reviewer

Apparent defect causes food to leak into base

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Updated by user Jan 21, 2024

They ignored my complaint.

Original review Jan 16, 2024

Hello,

I've been trying to reach customer service for days about my mother's Ninja Blender (HB152).

While it's technically out of warranty, it appears that this model is prone to allowing fluid to leak into the base. After she reported leaking from the base and an add odor, I opened it up to find disgusting rot.

Please advise.

Thanks,

Chris

View full review

Preferred solution: Apology

User's recommendation: If you see any leakage, open it. This took three years to crop up.

Anonymous
map-marker Middleburg, Florida

Returning Brocken vacun robo

Why cant not return this vacun

This vacun still selling at Amazon

And other store my vacun id new cant

Fonction new never used

View full review

User's recommendation: Keep receipt.

Cynthia H Whf

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Verified Reviewer

No communication

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Original review updated Mar 05, 2024

I called this company 3 months ago to ask for a part that already needs replacing after just purchasing my vacuum in October 23. They didnt have it at the time and probably cant even obtain it for their customers.

Or they just dont care, no follow-thru. Their phone system is terrible, too.

View full review
Pros:
  • Good suction
Cons:
  • No customer support

Preferred solution: That part I need

User's recommendation: But from a company you can email or fill out a contact us form as proof you did

Joan H Wub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need return label

SharkNinja - Need return label
Contains 1 confidential file for company representatives

Listem carefully to sales person.Did not order steam machine. Nothing removed from box.

It is just as packed. The bill is twice the price want to return and refund full amount The man who took the order never said steam machine.

Also tried to sell me some bogus visa card. I said no!

Pls send return label.

View full review

Preferred solution: Full refund

User's recommendation: Listen carefully to slick sales manr

About

Related Companies

Shark, Ninja Kitchen, Euro Pro Operating, Shark Clean Australia

Summary

SharkNinja is a manufacturer and distributor of appliances. The company was founded by Mark Rosenzweig in 1994. Its headquarters is based in Newton, Massachusetts, United States. There are also offices in Canada, UK, and China. SharkNinja has the following brands: Shark, Ninja, and Nutri Ninja. The company offers brewing, blending, extraction, fusion, and cooking products. Customers can also purchase parts and accessories. SharkNinja supports Positively Achieve Change Together project by volunteering and making charitable contributions. The company has patents for Shark® Navigator™ Freestyle / Light, Shark® Rotator® Professional XL, Shark® Rotator® Professional with XL Reach, and Shark® Vac-Then-Steam®. Customer assistance is provided by email.

SharkNinja reviews and complaints

SharkNinja is ranked 433 out of 4839 in Appliances and Electronics category

Area Served

USA, UK

Payment Methods

VISAMasterCard

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